Our policy expires after 14 days from date of payment. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened.
Downloadable software products
To complete your return, we require our receipt or proof of purchase from us.
Please do not send your purchase back to the manufacturer.
There are certain situations where partial refunds may be granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less a credit card fee of 3%. At our discretion we may also charge a 25% restocking charge which will be deducted from any refund before any refund is made.
If your refund concerns a faulty product or incorrectly dispatched item, delivery charges for that item will also be refunded.
We only replace items if they are defective (manufacturing) or damaged (in transit). If you need to exchange it for the same or nearest equivelent item in stock, please notify us first by email at firstname.lastname@example.org and send your item to: Yes Photo&Digital 14 Helwick Street, Wanaka, Otago, NZ 9305.
To return your product, you should mail your product to: Yes Photo&Digital 14 Helwick Street Wanaka Otago NZ 9305 as soon as possible.
You will be responsible for paying for your own shipping costs for returning your item. Any shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We wont guarantee that we will receive your returned item.